Support
We’re here to help.
Whether you’re getting started with Lighthouse, have a question about how something works, or need help with your account, we’re here to support you.
Product and account support
support@lighthousefamilycare.com
Please include a brief description of what you need help with. We’ll review your message and respond as soon as we can.
Privacy and data requests
privacy@lighthousefamilycare.com
For questions about personal information, account deletion, or household data, contact our privacy address.
Sensitive information reminder
Please avoid including passwords, medical records, medication details, or other sensitive care information in support emails unless specifically requested through an appropriate process.
Emergency disclaimer
Lighthouse is a family care coordination tool, not an emergency response service. For a medical emergency, call 911 or your local emergency number.